The most common cause of software piracy among technicians is not reading the EULA.
If a customer calls your shop and asks “Can you install Adobe Reader on my computer?” how much more would you stand out from your competition if you replied “Yes, we are a licensed Adobe distributor.” It’s also a violation of copyright laws to violate the EULA of an application, which makes improper licensing a risk to your business if legal action was ever taken against you. I firmly believe that having properly licensed tools will add to any technician’s or business’s credibility, and improve work flow and productivity. While it may not seem severe, let me explain why I’m splitting hairs about licensing.Īs computer repair professionals, details matter. Depending on how this was done, it may have violated the EULA of the above listed programs. The average repair shop has most likely used CCleaner, Malwarebytes, or Ninite on customer computers, or has installed Adobe Reader for customers. Now, let me explain the common cases of this. This is not only a liability, but it is also an inefficient business practice. Although largely unintentional, computer technicians use a number of popular applications that are improperly licensed.
Most computer repair shops do it on a daily basis. Jeremy is a computer science graduate who works in managed IT and programs computer utilities in his free time.
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